Frequently Asked Questions

Do I need an account to place an order?

No, you do not need to register for a account in order to place an order. You can use the 'Guest Checkout' as a casual user.

If you'd like to keep track of your orders and save your details, you might want to consider creating an account for convenience.

Alternatively, you can select the guest checkout option which doesn't require you to create an account.

What payment methods do you accept?

We accept the following payment methods:

Credit card (Visa, MasterCard, American Express, Maestro Diners Club, Discover and JCB)
Transaction fee of 2% – 4%.

PayPal
Transaction fee of 3,5%.

AliPay
Transaction fee of 3,2%.

WeChat Pay
Transaction fee of 2%.

Apple Pay
Transaction fee of 2%.

Google Pay
Transaction fee of 2%.

What shipping methods do you provide?

ALL PURCHASE OVER $149 ARE WITH FREE DELIVERY TO ELIGIBLE COUNTRIES.

All the delivery will be performed with our logistics partner, mainly via the following courier service.

Delivery times and services vary according to your selected delivery address, availability of your items and the time of day you place your order.

Due to policies for some regions (e.g., where our regular courier service not available), we could use other courier service providers to deliver your purchase.

Time & Service

DESTINATIONS	TIME TO PREPARE	SHIPPING CHARGE	TIME TO ARRIVE
Most countries/regions in Asia, Europe, North America, Australia and New Zealand	1-2 days	12$	7-10 work days
Rest of the world	1-2 days	65$	10-15 work days

Goods heavier than 5kg

Shipping costs and transit times may vary depending on location. Shipping charges are usually available prior to checkout. Or you can contact us for enquiries.

VAT & Duty

All the prices and payment are made on our website are tax excluded, we do not charge or ask you any tax or any surcharge than what's displaying at your payment page.

However, when your purchase arrives your address, for some countries or regions, the local Customs authorities occasionally might charge an amount of VAT or Duty per your purchase value. We do not guarantee this part and all the cost should be paid by the buyer.

How long will it take to receive my order?

ALL PURCHASE OVER $149 ARE WITH FREE DELIVERY TO ELIGIBLE COUNTRIES.

All the delivery will be performed with our logistics partner, mainly via the following courier service.

Delivery times and services vary according to your selected delivery address, availability of your items and the time of day you place your order.

Due to policies for some regions (e.g., where our regular courier service not available), we could use other courier service providers to deliver your purchase.

Time & Service

DESTINATIONS	TIME TO PREPARE	SHIPPING CHARGE	TIME TO ARRIVE
Most countries/regions in Asia, Europe, North America, Australia and New Zealand	1-2 days	12$	7-10 work days
Rest of the world	1-2 days	65$	10-15 work days

Goods heavier than 5kg

Shipping costs and transit times may vary depending on location. Shipping charges are usually available prior to checkout. Or you can contact us for enquiries.

What is your return policy?

You may use this Return form to apply

All returns must be report and made within ten (10) days of receiving. All returned items must be in new and unused condition, with all original tags, labels attached and boxes.

After receiving a RMA number and return address, place the item securely in its original packaging, and mail your return to the return address.

Please note, we will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return.